Terms and Conditions

TERMS AND CONDITIONS

All information was correct at the time of writing/sending, variations of information or pricing provided can change by the time of your appointment.
Treatments vary from individual to individual and our nurse/therapists may not be able to always treat you for what you have enquired/made a booking for. Before determining if you are suitable for the procedure and proceeding with medical treatments, our nurse and therapists must take a history, examine you and have a discussion, and assess whether they are comfortable with treating you.

Consultation/appointment fee:

All clients seeing aestheticians at Face by SM for consultation are charged a $150 fee for the consultation/appointment.
The consultation/booking fees are redeemable toward an in-clinic treatment/product only on the day of appointment.
Consultation fees are non-refundable.

Cancellation Fee:

Cancellation fee of $150 applies to appointments that are cancelled with less than 48 hours’ notification.
Any appointment changes/cancellations under 24 hours' notice will incur 50% of the treatment fee.
If your appointment is scheduled less than 24 hours before your appointment time, a $150 cancellation fee does apply should you cancel the appointment.
Not showing up to your appointment is deemed as cancelling your appointment and therefore will still incur at $150 fee to be taken.
If you cancel within 48hours or not show to your appointment and have a concession and don't pay a $150 deposit, this amount will be deducted from your concession and will be required to pay at your next treatment.
This is non-negotiable.

Children/minors/friends etc.

Due to a strict adherence to our COVID-19 policy, we advise all clients to kindly not bring any children, friends, or family to your appointment. Children, friends, or family cannot be accommodated inside the clinic.
Only clients with appointments can be accommodated at their dedicated appointment time.

Treatment Fees:

Treatment fees vary according to the individual characteristics of the client, the nurse/therapist performing the procedure, the products involved, technology involved etc. It is the client’s responsibility to be aware of the cost before proceeding with nominated treatment. Prices are on the clinic’s website are as a guide only and are subject to amendment without notice. You are not obliged to go ahead with the procedure on the day should your budget not allow the cost, or should you decide not to have a procedure done on the day. When consenting to the procedure, you are also consenting to paying for the procedure at the time of the procedure. A consultation fee of $150 is charged should you decide not to go ahead with the procedure.
Some procedures will require a 50% deposit. Should you cancel your appointment 2 weeks prior to your scheduled appointment, the 50% deposit is non-refundable.

Dermal Fillers

Please note at Face by SM Clinic, we do not offer less than half ml of dermal fillers.
Should you require less than half ml of dermal filler, you pay for the price of half ml.
The remainder of the dermal filler will be discarded, or your nurse may suggest other areas for the product to be placed for enhancement.
You are under no obligation to use the remainder of the product.

Payment at Time of Service:

You are responsible for ensuring that payment is made for your account by either cash, Eftpos, credit card payment, zip pay or after pay.
If you default on paying your account, interest on overdue invoices shall accrue daily from the date of your treatment. This shall be calculated at a rate of 5% per calendar month and such interest shall compound monthly at this rate until any judgement or full payment of invoice is made.
If you default on any agreed payment plan of any outstanding invoices, Face by SM Clinic will be indemnified against any debt including legal costs, which include Face by SM Clinic’s and your own solicitor, and any Debt Collection Agency costs.

Laser / Energy Based Device Procedures:

Clients coming for a laser procedure should refrain from tanning, spray tan/natural tan etc for at least four weeks before your procedure.
A consultation fee of $100 will be applicable if the procedure will have to be postponed due to tanning or change in medical conditions (cold sores etc.), medication (e.g Roaccutane etc.)

Suitability for treatment:

Face by SM Clinic does not accept all patients for treatment. Some clients are unsuitable for the procedures performed at Face by SM Clinic.
We reserve the right to decline or cancel further management of any patient if in the clinical opinion of the nurse/therapist, the client is unsuited for further care.
Face by SM Clinic offers no guarantee or warranty that any procedure will benefit the client or have guaranteed outcomes.
As a client at Face by SM Clinic, you acknowledge that there is no guarantee of results for any procedure.
Whilst every effort is made to achieve desired outcomes you as the client understand that these are not guaranteed.
Satisfaction rates of all procedures performed at Face by SM Clinic are very high.

Refund Policy:

As there is no guarantee with treatments offered at Face by SM, it is essential that the client understands procedures are not an exact science. Every individual body is different and may react differently.
Whatever the outcome, the product and or service has been provided, and it is therefore not possible for Face by SM Clinic or the consulting nurse/therapist to refund procedure fees. This is non-negotiable.
Face by SM Clinic will make every reasonable effort to achieve the aesthetic outcome the client requests and desires, however no guarantees are offered in relation to the effects of any procedure performed.
We do not offer any refunds on products purchased. Any refund requests on products will be reviewed on a case by case basis.

Credit Card Levy:

Payments made by credit card will incur the current credit card surcharge at time of payment.

Medications/ Change in Medical History:

It is the client’s responsibility to inform Face by SM Clinic when there is a change in their medical history (e.g. pregnancy, cold sores etc) and medication (e.g. Roaccutane etc). Should you come on the day of your appointment and the nurse/therapist is unable to perform the procedure due to your medical condition or medications, a consultation fee of $100 will be applicable.
In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating nurse/therapist of any procedures, medication either oral or topical that you are currently or have recently taken or used.

Review of procedure

Review of procedures are done at two, four, or eight weeks post treatment depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency.
Asymmetry, typical post treatment swelling, lumpiness etc. will not be reviewed for at least two to four weeks unless advised otherwise by the nurse.
Unless there are signs of infections or other serious complications, no reviews will take place before the advised review time frame.
It is your responsibility to inform the clinic if there are any signs of serious complications. Please call us on (02) 9358 3967 or 0404 835 103 with any concerns or email us on info@facebysm.com.

Dissolving of Dermal fillers

Should the client request to dissolve any dermal fillers performed at Face by SM Clinic, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler starts from $350 per treatment. You may require approximately three sessions. Each session will cost approximately $350. Our nurse reserves the right to decline the treatment of hyalase if they think it is unsafe or not in the client’s best interest or if they wish to cease the client relationship.

Photography

Every patient will have photography during their initial consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic.
Photographs will also be taken again when advised by the nurse/therapist. Any photographic content utilised for Face by SM social media platforms may be de-identified at the client’s request.

Patient arrivals

In consideration for all patients, if a patient arrives unreasonably late to their appointment, it is up to the treating nurse/therapists discretion to see the client as their appointment may be deemed a no-show and liable to the $150 cancellation fee.

Ceasing the clinic/patient relationship

Face by SM Clinic nurse/therapists reserve the right to cease the clinic/client relationship at any time. All matters will be addressed and resolved in the best interests of all parties involved.

Asymmetry

All humans are asymmetrical. Our nurse/therapists will do our best to meet realistic expectations of clients desired outcomes. All corrections of asymmetry post treatment are at the cost of the patient. Face by SM Clinic does not offer any complimentary treatments in the case of asymmetry.

Racism, hate speech, threats and cyber bullying

Racism, hate speech, threats and cyberbullying will not be tolerated by our clinic. Face by SM Clinic staff reserve the right to cease the clinic/client relationship immediately should a client or a proxy of a patient not adhere to this policy.

Virtual Consultations

All images, audio and video created during virtual consultations with our team are the property of, and copyright to Face by SM Clinic. They are not to be recorded, shared, or published without prior written permission from Face by SM Clinic.
There are no refunds under any circumstances from virtual consultations.

May 2024 Promotion

10% discount only applies to first time services booked in with Courtney and are subject to booking availability. Appointment must be scheduled within May 2024 to be eligible. Cannot be used in conjunction with any other offer. Promo runs from 1/5/24 until 31/5/24. 10% applied on checkout in clinic. Non-Refundable and Non-Transferrable. Can be booked online, in-clinic or calling (02) 9358 3967 or 0404 835 103

Communications with the Clinic

All written correspondence to our clinic and the practitioners should be via our email info@facebysm.com

Contact numbers for the clinic are as follows:

(02) 9358 3967

0404 835 103

We endeavour to get back to you as soon as possible.